Privacy Policy
Last updated February 03, 2026
This Privacy Notice for TrialMe AB (Swedish company registration number 559536 1873) ('TrialMe', 'we', 'us', or 'our'), describes how and why we collect, store, use, and/or share ('process') your personal information when you use our services ('Services'), including when you:
• Contact us via, via e-mail or via other channels
• Download and use our mobile application (TrialMe)
• Use TrialMe's matching platform to connect with clinical trials
WHO IS THE DATA CONTROLLER?
TrialMe AB is the data controller for the personal data we process when you use our Services. This means we are responsible for deciding how your personal data is processed and for ensuring it is processed in accordance with applicable data protection laws.
Questions or concerns? If you have any questions or concerns, please contact us at carlotta.hillger@trialme.eu.
1. WHAT INFORMATION DO WE COLLECT?
Personal Information You Provide to Us
We collect personal information that you voluntarily provide to us when you register on the Services, express interest in obtaining information about us or our Services, participate in activities on the Services, or otherwise contact us.
The personal information we collect can include:
• Contact information (name, email address, phone number)
• Account credentials (username, password) • Health conditions and medical diagnoses
• Current medications and treatments
• Medical history • Reproductive health information
• Lifestyle and health behaviors
• Demographic information (age, location)
• Communication preferences
Sensitive Personal Information: When necessary, with your explicit consent, we process the following categories of sensitive information:
• Health data • Information revealing race or ethnic origin
• Data about sexual orientation (when relevant for trial eligibility) All personal information you provide must be true, complete, and accurate. Notify us of any changes to such personal information.
Information Automatically Collected
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location information, and other technical information. This information can then potentially be connected to you as an individual.
We collect this information primarily for maintaining the security and operation of our Services, to provide a good homepage experience and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies. You can learn more about this in our Cookie Policy.
2. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
Consent:
We process sensitive health data based on your explicit consent. You have the right to withdraw your consent at any time. This applies to:
• Processing health conditions and medical history
• Sharing your profile with clinical trial sponsors
• Sending marketing communications
Performance of a Contract: We process your personal information to provide our Services to you, including:
• Creating and managing your account
• Matching you with relevant clinical trials
• Facilitating communication with trial sponsors
Legitimate Interests:
We process your information when it is reasonably necessary to achieve our legitimate business interests, provided these interests do not override your rights. This includes:
• Analyzing service usage to improve our platform
• Detecting and preventing fraud
• Maintaining security of our Services
• Developing and improving our Services
Legal Obligations: We process your information where necessary to comply with our legal obligations, such as cooperating with law enforcement or regulatory authorities.
Any information connected to bookkeeping is stored during the entire duration of such requirements.
3. PURPOSE OF PROCESSING YOUR INFORMATION?
We process your personal information for the following purposes:
• To facilitate account creation and authentication
• To match you with relevant clinical trials based on your health profile
• To communicate with you about trial opportunities
• To share your profile with trial sponsors (with your consent)
• To improve our matching algorithm and Services
• To send marketing and educational communications (with your consent)
• To protect our Services and prevent fraud
• To comply with legal obligations
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
We share your personal information in the following situations:
With Clinical Trial Sponsors (with your consent):
When you express interest in a clinical trial, we share relevant parts of your profile with the trial sponsor (pharmaceutical companies or Contract Research Organizations) to assess your eligibility. This includes your health information, medical history, and contact details.
With Service Providers (Data Processors):
We engage third-party companies and individuals to facilitate our Services. These service providers have access to your personal information only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose. We have data processing agreements with all our processors. Our service providers include:
• Cloud hosting providers (for data storage in Sweden/EU)
• Email service providers (for communications)
• Analytics providers (for service improvement)
• Customer support platforms
Business Transfers:
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Legal Requirements:
We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes.
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
We may use cookies and similar tracking technologies to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.
6. HOW LONG DO WE KEEP YOUR INFORMATION?
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law. We will keep your personal information for as long as you have an account with us. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible, we will securely store your personal information and isolate it from any further processing until deletion is possible.
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. Our data is stored in Swedish datacentres to ensure GDPR compliance and data sovereignty.
8. WHAT ARE YOUR PRIVACY RIGHTS?
You have certain rights under applicable data protection laws. These may include the right:
• To request access and obtain a copy of your personal information
• To request rectification or erasure of your personal information
• To restrict the processing of your personal information
• To data portability
• To object to the processing of your personal information
• To withdraw your consent at any time (where we rely on consent)
To exercise these rights, please contact us at carlotta.hillger@trialme.eu.
Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent by contacting us or through your account settings. This will not affect the lawfulness of processing before its withdrawal.
Account Information: You can review or change the information in your account or terminate your account at any time by contacting us. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases.
Right to Complain: If you believe we are unlawfully processing your personal information, you have the right to complain to your data protection authority. In Sweden, complaints regarding the compliance of our personal data processing with the General Data Protection Regulation (GDPR) can be submitted to:
Integritetsskyddsmyndigheten (IMY)
Box 8114
104 20 Stockholm
Sweden
Website: www.imy.se
9. DO WE MAKE UPDATES TO THIS NOTICE?
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated 'Last updated' date at the top of this Privacy Notice. If we make material changes, we will notify you either by posting a notice or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.
10. HOW CAN YOU CONTACT US AND EXERCISE YOUR RIGHTS?
If you have questions or comments about this notice, wish to exercise your privacy rights, or want to review, update, or delete your personal information, please contact us:
TrialMe AB
Org nr: 559536-1873
1 Anders Carlssons g
417 55 Göteborg
Sweden
Email: carlotta.hillger@trialme.eu
This Privacy Notice applies to participants using our Services. Separate privacy notices apply to our employees, contractors, and suppliers.
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